Frequently Asked Questions

Frequently asked questions

Straight answers about delivery, fitting, doors, stairs, uPVC and visiting our Dock Road showroom. Still stuck? Call 061 480000 or email info@ryangrouplimerick.com.

Delivery & collection

Do you deliver nationwide?

Yes. We deliver to all 32 counties in Ireland. You can also choose Click & Collect from our Dock Road, Limerick store when you check out online.

See Delivery / Click & Collect.

How much does delivery cost?

At checkout, delivery is calculated from your county and the size of the items (small, medium or bulk). Current flat rates in our store:

Area Small items Medium items Bulk (truck)
Limerick, Clare, Tipperary €15 €20 €40
Kerry, Cork, Kilkenny, Laois, Offaly, Waterford €15 €30 €120
Kildare, Sligo, Wicklow, Carlow, Cavan, Donegal, Dublin, Galway, Leitrim, Longford, Louth, Mayo, Meath, Roscommon, Westmeath, Wexford, Monaghan €15 €30 €150
United Kingdom (up to 2000mm) €40 €60 Please contact us for pricing

All delivery prices exclude VAT. Click & Collect is free. The exact shipping total appears in your cart before you pay.

How long will my order take?

We aim to despatch online stock orders within 2–5 working days. Next-working-day despatch is sometimes possible if you order early.

  • Internal doors: about one week
  • Door handles: 3–4 days
  • Stair parts: 3–4 days
  • Palladio composite doors: supply & fit only, about 8 weeks
  • uPVC: stock colours with the 2–5 day despatch; non-stock colours/sizes about one week (see Roofline section)
  • Timber machining: typically 2–5 working days

We will confirm the timeframe when you order.

Which courier do you use?

Small and medium parcels usually go with Fastway. Your confirmation email includes tracking. Bulk / truck deliveries are arranged separately.

Can I click & collect?

Yes. Choose Click & Collect / Local pickup at checkout to collect from Dock Road, Limerick, V94 EDK0 and avoid the delivery charge. We email you when the order is ready. Allow processing time; non-stock items can take up to a week.

Do you deliver outside the Republic of Ireland?

We deliver to all 32 counties in Ireland. We also deliver to the UK and Europe:

  • Items up to 2000mm long: at the checkout rates (small items as listed).
  • Anything over 2000mm: priced individually (pallet courier). Contact 061 480000 or info@ryangrouplimerick.com for a quote.
Can I change the delivery address after ordering?

Contact us as soon as possible on 061 480000 or info@ryangrouplimerick.com with your order number. Once an order is with the courier or loaded for truck delivery, changes may not be possible.

What if I miss the delivery?

If a booked delivery fails with no explanation, we hold the order for 30 days. After that, if we could not reach you, the order may be cancelled with no refund under our delivery terms. Keep your phone on for the driver and reply to our emails.

Full detail: Delivery / Click & Collect.

Fitting & quotes

Do you supply and fit?

Yes. We supply and fit:

  • Internal doors, including handles
  • External solid timber doors (including teak, Accoya and Tricoya ranges)
  • Palladio composite doors
  • Stair parts
  • Timber mouldings

uPVC fascia, soffit, guttering and downpipes are sold for collection or delivery only — we do not fit them.

Request a quote via Supply & fit or call 061 480000.

How does a supply-and-fit quote work?
  1. Send an enquiry by phone, email or the website form.
  2. We confirm the details and give an initial quotation. Quotes stay open for 30 days.
  3. To proceed, non-account customers pay a 50% deposit (account holders may use a purchase order where agreed).
  4. We book a site survey (we aim to survey within 21 days of the deposit).
  5. If the survey changes the price or scope, we issue a revised quote for you to accept or decline under our Terms.

Online coupon codes are not valid on supply & fit orders. See Terms & Conditions.

Can I cancel a fitting job after paying the deposit?

If our surveyor has not yet attended, you may cancel in writing within 7 days of paying the deposit for a full refund. After survey, different rules apply (including a possible administration fee if we cancel because the job is not viable). See the Supply & Fit section of our Terms.

Do you work evenings or weekends?

Supply & fit prices assume normal working hours. Night and weekend work is by arrangement and is subject to a surcharge.

Can I design a composite door online?

Yes. Use our Palladio composite door designer, then ask us for a supply-and-fit quote for installation.

Orders & payment

Do I need to pay a deposit?

Yes. We require a 50% deposit to proceed with supply-only orders and supply & fit jobs for non-account customers. The balance is due as agreed on your quote — for fitting jobs typically on completion; for goods, before despatch for non-account holders.

What payment methods do you accept online?

Credit and debit cards (Stripe), plus Apple Pay and Google Pay at checkout.

When do I pay the balance?

Non-account online and store orders must be paid in full before despatch. For supply & fit, the balance is due as set out on your quote (normally on completion). Account holders: unless the quote says otherwise, invoices are payable within 30 days.

Can I use a discount code on a fitting job?

No. Online coupon codes are not valid for supply & fit orders.

Will I get an order confirmation?

Yes. After a successful online checkout you receive a confirmation email with order details and, when relevant, tracking information. Check spam/junk if it does not arrive, then call 061 480000.

Is there a first-order discount?

Yes. Sign up to our mailing list for 10% off your first online order. The coupon:

  • Applies only to your first online order
  • Cannot be used in store
  • Cannot be used for supply & fit orders
  • Cannot be used on clearance section doors

Join via the form in the website footer.

Returns, refunds & warranty

What is your returns policy?

We do not accept free returns where the wrong size, colour, glass type or material was ordered by mistake. You may return an incorrect order subject to a 25% restocking charge, and you pay return carriage if the order was delivered.

Faulty or not-as-described goods are handled under the Sale of Goods and Supply of Services Act 1980 — return them unused, unaltered and in original packaging.

Full policy: Warranty & Returns (updated January 2021).

Will I get a refund or store credit?
  • Store credit may be given for incorrect sizes/colours or surplus items returned in store.
  • A cash refund applies where the product is damaged or not fit for purpose under the 1980 Act.
  • Changing your mind on in-store purchases is not covered by distance-sales cancel rights.
How do I start a return or warranty claim?

Contact our sales team with your order number. Warranty claims also need proof of purchase and high-resolution photos. Warranty returns are handled through your sales contact.

What does the warranty cover?

Products are warranted to the original purchaser against manufacturing defects in materials and workmanship from the date of purchase, in line with Irish consumer law. Accidental damage, improper care or storage, negligence and normal wear (including colour change over time) are not treated as manufacturing defects. Specific manufacturer guarantees are available on request at purchase.

Can I return clearance or showroom doors?

Sale, shop-soiled, second-hand and final-sale items sold with a disclosed defect or discount are generally not returnable for that defect. Check the listing and ask in store before you buy.

Doors

What internal door sizes do you stock?

Common sizes on our internal and fire-door ranges include 78×24", 78×26", 78×28", 78×30", 80×32" and 80×34" (availability varies by model). Always check the size options on the product page.

Browse Internal doors.

Do you sell fire doors?

Yes. We stock FD30 and related fire-rated doors (including white primed and oak flush ranges), plus intumescent seals and accessories. See Fire rated doors.

Are doors pre-finished or primed?

We sell both. Many ranges are white primed (ready to paint); oak and other veneers are finished or unfinished depending on the line — check each product page. Clearance lines are marked on the site.

Do you supply door handles and ironmongery?

Yes. Handles, hinges, locks, sliding and pocket-door hardware, and commercial ironmongery are in Ironmongery. Typical lead time for door handles is 3–4 days. We can supply and fit internal doors with handles as part of a fitting quote.

Can you supply and fit external and composite doors?

Yes. External solid timber (including teak, Accoya and Tricoya) can be supplied and fitted. Palladio composite doors are supply & fit only, with a typical lead time of about 8 weeks. Design a composite door in the online designer, then request a supply & fit quote.

Stairs, mouldings & machining

Do you sell stair parts?

Yes. Handrail, baserail, newel posts and caps, spindles, steps and risers, stair hardware and glass panels — see Stairs. Typical lead time for stair parts is 3–4 days. We also supply and fit stair parts on quote.

Can you match existing skirting or mouldings?

Yes. We are timber machinists with in-house machining for bespoke mouldings, matching existing profiles and cut-to-order timber. Typical machining lead time is 2–5 working days. See Timber machining.

Do you cut sheet material to size?

Yes — sheet material cutting is offered alongside our machining services. Ask in store or via the contact options on the site for sizes and pricing.

Roofline & rainwater (uPVC)

Do you sell uPVC windows?

No. Our uPVC range is roofline and rainwater only: fascia, soffit, guttering and downpipes (plus related trims and accessories). We do not sell uPVC windows.

Do you fit fascia and guttering?

No. We supply fascia, soffit, guttering and downpipes for collection or delivery; we do not fit them.

Shop Fascia, soffit & downpipe and Guttering.

What gutter profiles do you stock?

In stock:

  • Krown: white, black and brown
  • Ogee: white and black
  • Square: white

Special order:

  • Round: all colours, about one week
  • Square: all other colours
  • Greys: all profiles, about one week
Which uPVC colours are in stock?
  • Square downpipe, soffit and fascia: white, black and brown in stock. Woodgrains, grey and creams: about one week.
  • Window board: 175mm and 225mm in white only in stock; other colours and sizes about one week.
  • All other non-stock uPVC products: about one week.

Visiting the showroom

Where are you?

Dock Road, Limerick, V94 EDK0. Showroom, 20,000 sq ft factory and offices.

Phone: 061 480000 · Email: info@ryangrouplimerick.com · Contact us

What are your opening hours?
  • Monday–Thursday: 08:00–17:00
  • Friday: 08:00–16:00
  • Saturday, Sunday and bank holidays: closed
Is there parking?

Yes, there’s customer parking at our Dock Road premises.

Can I call in to see doors and stair parts?

Yes. Call into the Dock Road showroom during opening hours to see doors, stair parts and mouldings, or to talk about machining and fitting. For bulky click & collect orders, phone ahead so we can have your order ready for loading.

Can I see your composite decking range?

Yes. Our full composite decking range is on display in the Dock Road showroom, so you can see and compare the boards and colours before you order. You can also browse it online on our Composite Decking page.